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Velocity T&C’s

MORE ABOUT EARNING VELOCITY POINTS…
You must book your hotel accommodation directly with View Hotels on this website or directly with our Reservations Team via phone or email.

WHAT WILL I NOT EARN VELOCITY POINTS ON?

  • Earn is not available for dollars spent on Food, Beverage or Service bookings during your stay.
  • Earn is not available on stays that are booked in-part or wholly on industry rates, airline-cancellation rates, travel agent rates, ‘family and friends’ rates, staff rates, complimentary rates, and/or prizewinner rates.
  • Earn is not available on any hotel booking made in-part or wholly via any intermediary such as a travel agent or any third-party website.
  • Earn is not available on any rate that has been booked in-part or wholly on any personal or group-negotiated rates (e.g. Wedding groups, social groups, conference groups etc).
  • Earn is not available on any rate that has been booked in-part or wholly on any government negotiated rates.
  • Earn is not available on any cancelled or abandoned bookings. The guest must actually stay/fulfil any eligible booking to be awarded Points.
  • Earn is not available to bookings whereby the guest has any outstanding payment owing to View Hotels.

VELOCITY POINTS SHARING
Velocity Points cannot be split between two or more members occupying the same room. Only the primary booking contact can earn Velocity Points.

TIME OF BOOKING
Velocity membership number must be provided at time of booking. It is the responsibility of the guest to provide an accurate Velocity membership number against the booking to be eligible for Points.

MISSING VELOCITY POINTS CLAIM
If you are missing Velocity Points from an eligible accommodation booking, please contact the Hotel on hotels@viewhotels.com.au and provide your booking reservation name, date of check in, date of check out and your Velocity Frequent Flyer number.

NOTE
Membership and Velocity Points are subject to the Velocity Frequent Flyer Program Terms and Conditions as amended from time to time.
Velocity membership Terms and Conditions apply, view at www.velocityfrequentflyer.com